Frequently Asked Questions
If you have any other questions send us a message.
You don’t have to have an account to shop with us online. To buy without registering, simply use our direct checkout.
Registering online does have it’s advantages, here’s some of them:
- Make future purchases quicker as you will never need to fill in your account information again
- Conveniently track your current order status and see your order history
If you’ve forgotten your password, choose the ‘forgotten password’ link on the account login/register page. We will send you an email containing your password. We recommend that once you login you change your password immediately to ensure your information remains private and secure.
If you are having problems signing in to your account, ensure that you are entering the correct email address and password for your existing account. If you continue to have problems logging in, try sending a ‘forgotten password’ reminder to your email address to ensure you have the correct email and password for login. For more help, get in touch as soon as possible.
Once you have found the item(s) that you wish to purchase, select ‘add to basket’. When you are ready to complete your order, click on the ‘view basket / checkout’ option, which is permanently on the top right of your screen – and then, ‘Checkout’. If you do not have a registered account with us, you will be asked to register here or to checkout without registering through the express checkout option. You will need to enter the details necessary to complete your order.
If you already have an account registered with us, you may be asked to login, and then proceed to the ‘Checkout’.
Ensure that all of your address, order and payment details are correct and then confirm your order.
If you have any questions on this process, or have any difficulties placing an order, please get in touch as soon as you can.
We accept the following credit and debit cards: Mastercard, Maestro, Visa and Visa electron. We also accept PayPal.
You will receive an order confirmation email, within 12 hours of your order being placed. If you have not received this email, check your junk mail filter. Alternatively, your order may be on hold, in which case you will receive an on hold email from us. Payment is taken at the time you place your order.
In the ‘my Account’ area, you can view your current order or order history to find your order number. We also send an order confirmation email to the email address your account is registered to. This email includes your order number
No, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. The easiest way to add items it to create a new order.
Your order can be cancelled within 24 h after placing your order.
We do our best to provide a safe and convenient delivery service for you. Click here for more information about our delivery charges and timings.
No. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our country. If your order has not been dispatched then contact us firstname.lastname@example.org
We currently deliver to the EU and most of the countries in the rest of Europe and in the rest of the World.
If you are not completely happy with your purchase you can return it to us by post within 30 days from the day the parcel is posted. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.